Frequently Asked Questions
Everything you need to know about our luxury linens and home essentials.
What is the best way to care for my Peacock Alley linens?
We recommend machine washing your linens in cold water on a gentle cycle using a mild, liquid detergent. Avoid bleach and fabric softeners, as they can damage the natural fibers. Tumble dry on low heat and remove promptly to minimize wrinkling.
How do I determine the right thread count for my needs?
Thread count is just one indicator of quality; the quality of the cotton fiber and the weave are equally important. Our sateen weaves offer a silky, lustrous feel, while our percale weaves provide a crisp, cool sleeping experience.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns of unwashed and unused items in their original packaging within 30 days of delivery. Please note that custom or monogrammed items are final sale.
How long will it take for my order to ship?
Standard in-stock orders typically ship within 2-3 business days. Once shipped, transit times generally range from 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer fabric swatches?
Yes, we understand that color and texture are vital for your home decor. You can order fabric swatches directly from our website to ensure the material and shade perfectly complement your space before committing to a full set.
Does Peacock Alley offer professional trade discounts?
Yes, we have a dedicated Trade Program for interior designers, architects, and hospitality professionals. Members receive exclusive pricing and personalized service to help fulfill project requirements.